Contact Centre

MANAGEMENT

AVAILABLE SERVICE

CUSTOMER CARELINE

Help customers on their inquiry, feedback and complaints.

SOCIAL MEDIA SUPPORT

Help customer on theirs enquiry, feedback and complaints  on the social media platform

LIVE CHAT

Assist customer inquiry through client’s Chatbot.

SURVEY

Gather meaningful opinions, comments and feedback.

TECHNOLOGY

Call Center System capabilities

  • Automatic Call Distribution (ACD)
  • Lyrical Scripting
  • SIP trunk connection
  • Interactive Voice Response (IVR)
  • Reporting
  • Voice Mail
  • Voice Recording
  • Call Blending
  • Call back Feature
  • Automatic Outbound Distribution